Introducing Forces Family Finance
Our friendly team
We’ve helped hundreds of Forces Families with their financial decisions, whether you are just starting out, know what you need or a bit of help working it out, we can help get the process moving.
We also understand fluid timelines, tight if due to deploy, move or leave service or maybe still all a bit open and unconfirmed (that’s military life, right?)
Your priorities are ours, so we can go as fast or slow as you need us to, whilst keeping things as smooth as possible.
Appointments are flexible and can be made by phone or online, so location is not a barrier. If you prefer face-to-face, you are welcome to visit us in our offices in Chatham, Kent.
Forces Family Finance is led by Nadine Monks and Lisa Welsh.
Nadine Monks
Director, mortgage and insurance adviser
Nadine is an experienced adviser of over 25 years, working within building societies, banks, brokerages and estate agents around the UK as she moved on postings. She is also formally qualified in coaching and mentoring. Her husband of just as many years, retired after a full service back in 2021, they have 3 children. Kent became their base over 10 years ago, in order to settle the family, so they went unaccompanied, bought a house and set up Forces Family Finance and haven’t looked back since. She founded the company to help others make service life and finance security possible. In her spare time, she loves pilates, cooking and anything art and design related be it clothing, home interior or crafts.
Lisa Welsh
Senior Case Manager
Lisa has been with us since 2019 and lives with her husband who is approaching the end of his military career. She previously worked for 30 years at a leading UK bank, where she held the role of Senior Mortgage Underwriter and UK Financial Ombudsman Complaints Manager. She brings with her a wealth of experience and industry knowledge, as well as expertise and strong commitment to providing exceptional customer service. Outside of work, Lisa enjoys yoga, art & wildlife photography and has recently become a volunteer to monitor the whales, dolphins and seals where she lives.
Working with us is simple
Call us on 0330 332 2614, send an email, complete our simple contact form or book an appointment.
Appointments to suit you
Daytime or evening, phone, online or in person. We’ll arrange a time that works.**
We’ll discuss your options
We’ll gather the right details to confirm affordability and present suitable mortgage or insurance options tailored to your needs.
Your personal online portal
Track progress, upload documents and message us securely in one place, any time.
We’re always here
You can reach us easily for updates or questions. We guide you through every step.
Aftercare that continues—welcome to our family!
When your mortgage completes, our support doesn’t stop. You keep complimentary access to your secure portal to store documents, monitor your property’s value and receive reminders before deals or policies end, so you can review and stay on the best terms.
We’ve got your back
Qualified, accredited and regulated
All advisers are qualified and regulated by the Financial Conduct Authority (FCA). We provide clear, dependable advice shaped by real insight into the challenges Forces families face. In addition, we are ILM qualified in coaching and mentoring.
Approved and specialist
We deliver regular civilian housing briefs in partnership with the Defence Transition Services (DTS). For a list of future dates, please check HERE.
Strong military connections
Each individual in our team has over two decades of living Forces life, in addition to working within financial services, which makes our understanding and experience unrivalled with other advice firms.
The feedback we get from our clients is that we are knowledgeable and professional, but most of all friendly and approachable, which is what we set out to achieve.